COVID-19 (Coronavirus) - Update 29/03/2021
Firstly, thank you all for your continued loyalty and support during these uncertain times. Our thoughts go out to all of you who have been affected by this unprecedented situation.
In light of the uncertainty we all face in our daily lives with the outbreak of COVID-19 (Coronavirus), it is important to keep you informed and updated.
- We are open for online orders
- Our warehouse and delivery partners are operational and are following Public Health guidelines
- Our customer service team are working from home and are available via email and live chat
CaseHappy is an online business with no retail or high street stores and as such, in adherence with the latest government rules and advice we are remaining open and trading.
We use the Royal Mail to deliver the majority of our items and they remain operational.
Here is the latest update from them…
Royal Mail is working hard to deliver the most comprehensive and high quality service we can to all our customers, large and small. The combination of greatly increased uptake of online Christmas shopping, in no small part driven by the recent lockdown, and the ongoing COVID restrictions mean that all delivery companies are experiencing exceptionally high volumes this year.
Every single parcel, letter and card is important to us. Despite our best efforts and significant investment in extra resource, some customers may experience slightly longer delivery timescales than our usual service standards. This is due to the exceptionally high volumes we are seeing, exacerbated by the coronavirus-related measures we have put in place in local mail centres and delivery offices. In such cases, we always work hard to get back to providing our usual level of service as quickly as we can. Thank you for your patience and understanding.
Royal Mail is a key part of UK’s infrastructure. Throughout the pandemic, and now, we remain open for business. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes.
We continue to work hard to collect, process and deliver the UK’s mail in unprecedented times.
To manage the effects of Coronavirus-related absences and necessary social distancing measures such as reducing the number of people together in shared spaces and vehicles, we have implemented a range of mitigations. These include changing the time guarantee on Special Delivery and opening hours of Customer Service Points at local delivery offices.
Our delivery operation is a key part of keeping the country moving. In fact, we have put even more resources in to keep delivering. This includes additional overtime provision and a very significant investment in protective equipment for our colleagues.
We would like to personally thank all Royal Mail staff and other couriers for playing their part in ensuring that we and many other businesses can remain open. We ask all customers to please bear in mind that there may be occasional delays as is usual when the postal service is under pressure at busy times. Thank you for your patience.
Lastly, we want to again thank all of you for your continued custom and for supporting British businesses like ourselves. We are proud to be continuing to contribute to the British economy, as each business that can continue to trade will in doing so help provide the funding and support for those that can’t. This is a unified effort. Please stay safe, look after yourself and each other.