COVID-19 (Coronavirus) - Update 27/11/2020
Firstly, thank you all for your continued loyalty and support during these uncertain times. Our thoughts go out to all of you who have been affected by this unprecedented situation.
In light of the uncertainty we all face in our daily lives with the outbreak of COVID-19 (Coronavirus), it is important to keep you informed and updated.
- We are open for online orders
- Our warehouse and delivery partners are operational and are following Public Health guidelines
- Our customer service team are working from home and are available via email and live chat
CaseHappy is an online business with no retail or high street stores and as such, in adherence with the latest government rules and advice we are remaining open and trading.
We use the Royal Mail to deliver the majority of our items and they remain operational.
Here is the latest update from them…
Royal Mail remains open for business. The postal service is a key part of the UK’s infrastructure. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes. We continue to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances. We are constantly monitoring and reviewing resource and procedures.
We will continue providing the best delivery service for you and protect the health of our people, and our customers. We have provided guidance to our people to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health Authority. We have also made a series of adjustments to our parcel handling procedures. We are keeping our ways of working under continuous review.
We would like to personally thank all Royal Mail staff and other couriers for playing their part in ensuring that we and many other businesses can remain open. We ask all customers to please bear in mind that there may be occasional delays as is usual when the postal service is under pressure at busy times. Thank you for your patience.
Lastly, we want to again thank all of you for your continued custom and for supporting British businesses like ourselves. We are proud to be continuing to contribute to the British economy, as each business that can continue to trade will in doing so help provide the funding and support for those that can’t. This is a unified effort. Please stay safe, look after yourself and each other.