Delivery & Returns
****** Christmas Delivery Information ******
During the Christmas period (late November to early January) Royal Mail is placed under great pressure due to the increased number of postal items, consequently deliveries may take a little longer to arrive than the times quoted above. If you are purchasing for Christmas please order well in advance of the last postal date to ensure that your order arrives in time.
UK - Please order prior to Wednesday 20th December
Europe - Please order prior to Wednesday 13th December
USA - Please order prior to Thursday 14th December
Rest of The World – Please order prior to Friday 8th December
We will always try our best to dispatch items and get them to you as soon as possible, but as we are reliant up the Royal Mail we will not be held responsible for items that are delivered late. Please try to order well in advance of the above dates.
Standard Delivery Information
All prices listed on the website include FREE First Class UK delivery. Once you have placed your order and the item has been paid for, your order will be processed. We aim to dispatch all items within 24 hours. All items will be sent by Royal Mail and should be delivered within 2/3 days of placing the order (excluding weekends and bank holidays). At busy times there may be a delay, but we always try to aim for these guidelines.
We can send your product to any country in the World. Within Europe deliveries are normally completed by Royal Mail Air Mail, this typically takes 5-7 days to arrive, but can on occasions take longer. For the rest of the World we post items by Royal Mail Air Sure or International Signed For delivery, the delivery time will depend on your location, but please allow up to 10 days. European delivery is £8.99 sterling, with the rest of the World at £9.99 sterling.
For international buyers please note that we are a UK based business with the base currency being UK Sterling, so the actual price paid in Euros or US Dollars may fluctuate due to exchange rates.
Returns and refunds are subject to the following policy.
Purchases made in December 2016 will have an extended returns policy up until 14th January 2017.
Please firstly ensure you are buying the correct size case or cover for the model of the Kindle that you own. A Kindle 4 case will not fit a Kindle Touch, etc etc. We have tried to organise the website in such a way that it is easy to navigate to try to minimise the risk of mistakes like this happening. To help with this, at the bottom of each product page are the size and dimensions of the Kindle the case or cover is designed for.
We offer a 30 day money back guarantee.
Please contact us initially via e-mail firstname.lastname@example.org and we may be able to solve the situation without the need for returning the item.
We accept full returns, exchanges and refunds for cases purchased in error or in the unlikely event that you do not like the case or cover, but we will not refund the cost of postage as we have paid for the postage out to you. If we have made a mistake and sent you the wrong case or cover in error or if the item is faulty, then we will cover the postage both ways. The full purchase price will be refunded to your card or Paypal account on receipt of the returned item. The item must be returned in pristine A1 condition or a portion of the purchase price maybe withheld. The item must be returned within 30 calendar days of you receiving it.
Please e-mail us confirming your reason for return prior to returning the item.
Our returns address is:
PO BOX 7806
If you have any questions please contact us at email@example.com
We always aim to despatch our goods to you in perfect condition. However, occasionally goods can be damaged in transit and we are keen to rectify any problem as quickly as possible.
In the event that the product has a fault, please contact us and we will be delighted to help you.
If you have any queries at all please email us on firstname.lastname@example.org
Please note CaseHappy Ltd reserves the right to reject your refund or exchange request.
In all cases we advise you to obtain proof of postage at your post office just in case the parcel does not reach us.
Please note that your right to return items to us is in addition to any other statutory rights you may have.